Serving the Austin community since 1988


Special Order Returns

Certain special orders may be returned for credit.  Some products require vendor authorization for return.  Custom-special orders are non-refundable. We will make every attempt to return the item to our vendor.  The item must be in the same condition as when purchased – clean and damage free. 

Any restocking fee charged on returns from our vendor will be passed on to the customer.  Typical restocking fees range from 15%-20%. Your credit will be issued once we receive the credit from the issuing vendor.  Product returns must be made within 60 days of the original invoice date.