General Returns
Austin Builders Supply allows customers to return or exchange most items within 60 days of the purchase date with proof of original sales receipt. The item must be unused, in like-new condition, and in original packaging.
Tinted paint orders and cut lumber are final sale and cannot be returned.
Special Orders/Custom Order Returns
Certain special-order items may be returned for credit and a restocking fee will apply.
The restocking fee is 30%
Custom, non-stock special orders are non-refundable under all circumstances.
Some products require vendor authorization for return. Your credit will be issued once we receive credit from the issuing vendor.
Any item being returned must be in the same condition as at the time of purchase – clean, dry, free of dirt/mud, free of water stains and damage free.
If product returned to the vendor is deemed “non-sellable” by the vendor, the supplier will dispose of the product with no credit given and the product will not be shipped back.
We will make every attempt to return the item to our vendor.
Credit Card and Checks
$5.00 minimum purchase for all credit card transactions
Return check fee of $25.00 for every check returned by the bank as unpaid.
No out-of-town checks accepted.